FAQs

How can I figure out the right ring size for me?

At Wendybird Jewellery, we understand that finding the perfect ring size can be tricky. That's why we offer a few different options to help you get the perfect fit. You can use our handy ring sizer tool, measure the circumference of your finger with a string or strip of paper and compare it to our ring size chart. We want to make sure your ring is a perfect fit!

Is it possible to request a one-of-a-kind piece?

We also love creating one-of-a-kind pieces for our customers. If you have a special design in mind, please don't hesitate to reach out to us. We would be more than happy to work with you to bring your vision to life.

What is the process for returning an item?

At Wendybird Jewellery, customer satisfaction is our top priority. That's why we have a flexible return policy to make sure you're happy with your purchase. If you're not completely satisfied, please contact us within 14 days of receiving your order and we'll be more than happy to help you. Please visit our Shipping & Returns page for more info.

How can I keep track of my purchase?

We know that waiting for your order can be exciting, that's why we'll send you a tracking number as soon as your order ships. With this number, you can track your order and know exactly when it will arrive.

Can I make changes to my order or update the shipping address?

If you need to make any changes to your order or update your shipping address, please don't hesitate to reach out to us. We'll do our best to accommodate your request.

What is the policy for exchanges?

We want you to be completely happy with your purchase, so we offer an exchange policy as well. If you would like to exchange an item, please contact us within 14 days of receiving your order. Please visit our Shipping & Returns page for more info.

Is there a warranty for your products?

All of our products come with a month warranty, so you can be confident in your purchase. If you have any issues with your jewelry during this time, please contact us, and we will make it right. Please visit our Waranty page for more info.

How should I properly care for my jewellery?

Taking care of your jewelllery is important to keep it looking beautiful. We'll provide care instructions with your purchase, but if you have any questions, please don't hesitate to reach out to us. Please visit our Care Guide for more info.

Where and how are your jewellery pieces made?

All of our jewellery is designed and hand crafted right here in Australia.

Are gift cards available?

Yes, we also offer gift cards as an option, so you can give the gift of Wendybird Jewellery to a loved one.

Can I have my order packaged as a gift?

We want to make your gift-giving experience as special as possible, that's why we offer gift wrapping and gift receipts. If you would like your purchase to be gift-wrapped, please let us know and we'll be happy to help.

Get In Touch