At Wendybird Jewellery, we understand that your new jewelry is more than just a purchase, it's an investment in yourself and a special moment. That's why we go above and beyond to ensure that your jewelry is delivered to you in the most timely and secure manner possible, no matter where you are in the world.
Shipping Information:
All orders will be shipped within 1-2 business days of receiving payment.
Standard shipping: 3-7 business days for delivery.
Express shipping: 1-3 business days for delivery (additional fee applies)
At this time we are only shipping within Australia.
All orders will come with tracking and insurance for added security.
Please double check your shipping address before submitting your order to avoid undelivered packages.
Customs and Import Duties:
Please note that the customer is responsible for any customs or import duties that may be incurred on international shipments.
Special Shipping Arrangements:
If you require any special shipping arrangements, please contact us before placing your order and we will do our best to accommodate your request.
Return Policy
We accept returns within 14 days of delivery for a refund or exchange.
Items must be returned in their original condition, with all tags and packaging intact.
Customized or engraved items are final sale and cannot be returned or exchanged.
The customer is responsible for the cost of return shipping.
Refunds will be processed within 5-7 business days of receiving the returned item.
If the item is returned in damaged or used condition, we reserve the right to refuse a refund or exchange.
If you received a damaged or defective item, please contact us immediately so we can arrange a replacement or refund.
If you would like to exchange an item, please contact us and we will do our best to accommodate your request.
Please note that sale items are final sale and cannot be returned or exchanged.
